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Founder & CEO building SaaS for 20+ yrs. Sharing what endures in business, growth & people. Built Crazy Egg (2005), KISSmetrics (2008) & Nira (2020). DMs open.

5k following279k followers

The Thought Leader

Founder & CEO with 20+ years building enduring SaaS, sharing sharp, practical lessons on business, growth, and people. He distills startup chaos into clear takeaways and cultural analogies that stick. DMs are open, and he answers with the same clarity he builds products.

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You’ve been building SaaS since 2005, which means your startup stories now come with a ‘vintage wisdom’ label, impressive, slightly dusty, and guaranteed to pair well with a hot take on founders who confuse whiteboarding with product-market fit. Also, your DMs are open, which is corporate-speak for ‘please don’t ask me to fix your bug at 2am.’

Built multiple category-defining SaaS companies (Crazy Egg and KISSmetrics) and turned that experience into a massive, engaged audience and a modern playbook for founders.

To turn decades of product and startup experience into timeless lessons that help makers and founders avoid common traps, move from ideas to execution, and build products that last.

Believes execution beats endless whiteboarding, stories (even TV ones) are powerful teaching tools, and durable businesses come from solving real problems for real people. Values clarity, pragmatic learning, and sharing hard-won frameworks rather than hype.

Can translate complex startup and product challenges into memorable, actionable advice. Has credibility from repeatedly building successful SaaS businesses and an ability to seed viral, lesson-driven threads.

Can lean toward the ‘been-there’ tone that assumes people already know some context, and sometimes prefers concise aphorisms over deep step-by-step guides, leaving followers wanting more tactical follow-through.

To grow on X: 1) Publish regular multi-tweet threads that start with a sharp, counterintuitive hook and end with a quick playbook. 2) Turn in-DM Q&A and top replies into follow-up threads to show responsiveness. 3) Use cultural analogies (like your Breaking Bad thread) more, they’re highly shareable. 4) Host occasional Spaces or AMAs to deepen connections and source new content. 5) Pin a primer thread and a newsletter CTA to convert followers into repeat readers. 6) Collaborate with other founders for joint threads or live discussions to tap adjacent audiences.

Fun fact: He built Crazy Egg (2005), KISSmetrics (2008) and Nira (2020), has tweeted 123,368 times, and has a 279,475-strong audience, plus his DMs are open for real conversations.

Top tweets of Hiten Shah

Most people have no idea what it actually takes to be a founder. They talk about vision, grit, or passion. Those words are props. What you really sign up for is a life where every decision feels like it costs something real. You will spend years being misunderstood. By your team, your family, even the people you hire to help you. You will fail in public and still need to keep the energy up in private. Every founder lives with the weight of knowing that you can do everything right and still get crushed by luck, timing, or somebody else’s mistake. Founders aren’t braver than anyone else. They just get used to uncertainty, then stop waiting for clarity. Most of your wins won’t feel like wins at all. The first revenue will be too small. The first team will outgrow you or leave. The first product that feels right will barely matter to the market. You will doubt yourself in private, sometimes every week. The founders who last figure out how to keep moving while the ground shifts underneath them. Most outsiders want the founder badge but none of the scars. They want the upside, not the drag. The hardest part is sticking around after every plan gets blown up and you have to rebuild with less optimism and more scar tissue. What makes it work isn’t relentless hustle or some mythical trait. It’s learning to make peace with constant discomfort, and then making decisions anyway. If you need constant reassurance, you’ll give up before the real work begins. If you want everyone to like you, you’ll never make the calls that matter. If you can’t handle months where nothing feels certain, this life will eat you alive. But if you can hold your own in chaos, get better at being wrong, and still want to show up and try again, you just might have a shot at building something that matters. That’s what it actually takes. And nobody cares until you make it work.

303k

Most engaged tweets of Hiten Shah

Raising money has got to be the most challenging thing for first-time startup founders to do. @RyanBreslow raised over $200 million for @bolt 🩄 and wrote the book on fundraising. I’m giving away 250 physical 📕 copies of the book. Want a copy? Like, retweet & reply with đŸ€‘

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Most people have no idea what it actually takes to be a founder. They talk about vision, grit, or passion. Those words are props. What you really sign up for is a life where every decision feels like it costs something real. You will spend years being misunderstood. By your team, your family, even the people you hire to help you. You will fail in public and still need to keep the energy up in private. Every founder lives with the weight of knowing that you can do everything right and still get crushed by luck, timing, or somebody else’s mistake. Founders aren’t braver than anyone else. They just get used to uncertainty, then stop waiting for clarity. Most of your wins won’t feel like wins at all. The first revenue will be too small. The first team will outgrow you or leave. The first product that feels right will barely matter to the market. You will doubt yourself in private, sometimes every week. The founders who last figure out how to keep moving while the ground shifts underneath them. Most outsiders want the founder badge but none of the scars. They want the upside, not the drag. The hardest part is sticking around after every plan gets blown up and you have to rebuild with less optimism and more scar tissue. What makes it work isn’t relentless hustle or some mythical trait. It’s learning to make peace with constant discomfort, and then making decisions anyway. If you need constant reassurance, you’ll give up before the real work begins. If you want everyone to like you, you’ll never make the calls that matter. If you can’t handle months where nothing feels certain, this life will eat you alive. But if you can hold your own in chaos, get better at being wrong, and still want to show up and try again, you just might have a shot at building something that matters. That’s what it actually takes. And nobody cares until you make it work.

303k

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